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Frequently asked questions

Everything about FramesHub — the fitter's app, the factory system (EXP) and the profile-company platform. Can't find it? Ask us anything.

General

What is FramesHub?

FramesHub is window quoting and fenestration software that connects the whole chain — the fitter's quoting app, the factory's production system (FramesHub EXP) and the profile company's insight platform. A doorstep survey becomes a real, on-spec production order instantly, without needing to draw anything out or send emails to the factory — direct, fast and functional.

When does FramesHub launch and how much does it cost?

FramesHub launches on 8 November 2026. Pricing is designed to pay for itself, with founding-member rates for early registrations — register your interest to hear first and lock in the founding rate.

For fitters & window companies

Is there window quoting software for fitters and window companies?

Yes. The FramesHub app is window quoting software, originally built for fitters and retail window companies — shaped by listening to a selection of them about the pitfalls they face today, chiefly the wait for a quote from the factory's processing team and the pressing need to cut that time. Produce professional quotes in minutes on a tablet, take payment, and send a real order straight to the factory. Start on FramesHub Lite and step up to Pro as you grow.

If I start on FramesHub Lite and upgrade to Pro, is it complex — do I have to relearn the system?

No — nothing to relearn. Moving up to Pro is seamless — everything you already use stays exactly as it is, and your data comes across with you; you simply unlock more. As one of our testers put it: "I don't believe it — I've got everything here I need to run the whole business. Why has this not been around before? I remember staying up late at home trying to finish three quotes, and still having to call the factory in the morning because I didn't know if I'd missed anything."

On the fitter app, is my customer information safe — and who can see it?

Yes — your customer data is safe, and it's yours. We never pass it on to anyone. The only thing ever shared is anonymous statistical data — totals like how many frames and which types — never a customer's name or details. You own your data, and nobody else.

What happens to my orders and payments — I currently pay the factory for each order?

Your orders still go to your factory exactly as they do now. FramesHub just makes placing and paying for them quicker and simpler, without the usual back-and-forth.

What if there's no Wi-Fi or internet at the customer's site?

You don't need one. FramesHub is designed to keep working with no signal — you carry on as normal and nothing is ever lost. It all stays safe and up to date without you having to think about it.

What happens if my iPad breaks and I can't use it?

Nothing to worry about — get a new or replacement iPad, log in, and you're straight back exactly where you left off, with every job in place. No technical setup, and nothing lost.

My wife runs the accounts and books some of my appointments — how does that work?

With FramesHub Pro, you get a licence for someone else to log in from any web browser and run the back office — adding appointments, exporting the accounts, and chasing payments. We call it back-office support.

Can I run more than one fitter's app, and how does it work?

Yes. The licensing is fair — we didn't want the usual software-company approach; we're here to support the industry that supports us. Setting up an extra user is quick and simple.

For factories & fabricators

What software do window factories use to run production?

FramesHub EXP is fenestration factory software that quotes, produces, despatches and tracks in one box — running alongside the system a factory already has, with no massive or expensive infrastructure upgrade. And if your current supplier doesn't have it yet, that's fine — ask them to make it available.

We're a factory — do you train our sales team?

Yes — we provide a complete training package so your sales team knows the system inside out and has the answers ready for their customers.

We're a factory — is our data safe, and where is it stored?

Your data stays on your own premises — no one but you can read or access it, and you're always in control of it. Keeping you in control of your own data is a core part of how FramesHub is designed, and every FramesHub product is GDPR-compliant.

🇫🇷 We're a national fabricator with a network of independent fitters — would FramesHub benefit us, and does it work in other languages?

Yes — on both counts. A factory with a network of independent fitters is exactly what FramesHub connects: your factory runs on FramesHub EXP while each of your fitters quotes and orders on the app, and every order arrives as a clean, on-spec production order. And language is built in — we've already completed our testing in France. The app and the systems have an automatic language setting: it detects the language on the device and switches to it, or the user can select it manually, so your fitters can work in French rather than English.

For profile & systems companies

Does FramesHub work for profile and systems companies?

Yes. The FramesHub Profile System gives profile companies live demand, pipeline and insight across the chain — statistical only — so they can plan production against real demand instead of guesswork.

We're a profile company — if we offer this to our fabricators, what protection do we get and how does it work?

Everything runs under a formal NDA, so the information shared is fully protected. We've built an agile integration programme designed to slot into your existing business framework, and we provide a complete package — sales and system training, plus full onboarding from start to finish.

What about new products we want to launch?

The FramesHub Profile System makes it straightforward. It's not just a launchpad for new products — it dramatically cuts the effort of getting them out to your fabricators and fitters alike. Days, not weeks and months, and no site visits to make it work — a clear, fast pathway for every new product you bring to market.

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